At Me Stay in Spain, we aim to provide our guests with unforgettable experiences in the beautiful landscapes, rich culture, and culinary delights of Spain. We understand that plans can change, and we want to ensure you are informed about our cancellation and refund policy to provide you with peace of mind.
1. Cancellation Policy
- Standard Reservations: If you need to cancel your reservation, please notify us at least 14 days before your scheduled arrival date to receive a full refund.
- Late Cancellations: Cancellations made within 14 days of the arrival date will incur a cancellation fee of 50% of the total booking amount.
- No-Shows: Guests who do not arrive without prior cancellation will be charged the full booking amount.
2. Refund Policy
- Refunds will be processed to the original payment method used during booking. Please allow 5-10 business days for the refund to reflect in your account.
- In the event of a cancellation due to unforeseen circumstances (such as natural disasters or government restrictions), we will work with you to provide a flexible solution, which may include a full refund or rescheduling your stay.
3. How to Cancel or Request a Refund
To cancel your reservation or request a refund, please contact us through one of the following methods:
- Phone: +34 793 157 979
- Email: [email protected]
- Address: 73C6+XR, Trung Sơn, Việt Yên, Bắc Giang, Vietnam.
4. Changes to Your Reservation
If you wish to make changes to your reservation, such as adjusting dates or upgrading your accommodation, please contact us directly. We will do our best to accommodate your requests based on availability.
5. Customer Satisfaction
At Me Stay in Spain, your satisfaction is our priority. If you have any questions or concerns regarding your booking or our policies, please do not hesitate to reach out to us. We are here to assist you and ensure your stay in Spain is a memorable one.
Thank you for choosing Me Stay in Spain as your trusted travel companion, and we look forward to welcoming you soon!